You know what? Working in retail during the Christmas season is not for the weak. Ive learned some things the past couple weeks, and I thought I’d pass the knowledge on to you.
- Please remember that the cashiers that work in your stores are regular, normal humans. They don’t set the prices, they don’t create the sales, they aren’t in charge of the rules of the credit card machines. Cashiers are there to HELP you. If you want your items bagged a certain way, SAY SO. And please, for the love of God, be nice to them!!!!!
- When the credit card machine asks for your PIN, please don’t freak out. Please don’t yell at the poor cashier (see #1) that you don’t want to put in your PIN number. Remember: the PIN is your friend! The PIN makes you more secure! Also–yes. You do have a PIN. If it’s a cash card, a Red card, an ATM card–YOU HAVE A PIN. If you don’t know it, step away from the lane, call your bank, and find out what it is. Your poor cashier (see #1) doesn’t work for the bank!
- If you change your mind while you’re shopping, don’t place your unwanted items in any old place. There are employees working in the store, busy trying to keep the shelves stocked for you. They don’t have time to pick up all your unwanted crap and put it away. If you don’t want to put it away, bring it to the service desk or your cashier. They have bins to sort these things. No one wants to see a bra in the middle of the breakfast cereal.
- Please follow the same rules for service desk members as cashiers. (See #1.) We are there to help YOU. We would love to make your experience in our store the most wonderful one you’ve ever had, but we can’t do that if you’re belittling us because the website doesn’t have any more Monster High High Schools available. Like cashiers, we do not make the rules. We don’t run the credit card machines, we don’t work at the bank, and we don’t run the website. Remember, a smile goes a long way.
- Above all, when you’re shopping this Christmas season, remember the golden rule! DO UNTO OTHERS AS YOU WOULD HAVE DONE TO YOU. Everybody has their rotten days, that’s for sure. But if you don’t want to be treated like crap, don’t treat the people who are serving you like crap. Smile at them. Chances are, those employees have worked a long day and are dog tired. They’ve got a whole list of things to get done, just like you. They are human beings, just like you. Smile at them, thank them for being there for you. And you know what? They’ll smile back.
Any fellow retail employees out there have anything to add? I’d love to hear it!